At some point I’m usually asked “Why automate (the process) when our scheduler is already doing a good job?” It might seem counter-intuitive, but this is actually the best time to bring the tools of automation to bear. This is the time, before a talented scheduler moves-on to something else, to gather what they know, document it, write the software code, and fine-tune the results under their experienced and knowledgeable eyes. If your operation is running smoothly, it’s more likely you will have the time to devote their skills to a successful implementation. Wait until they’re overwhelmed or gone, and it becomes a much tougher project.
Posted by James Fitzpatrick, Product Architect